Job Description

The Government of the Commonwealth of Dominica has received financing from the World Bank toward the cost of the Caribbean Digital Transformation Project and intends to apply part of the proceeds for Consulting Services as a Technical Officer: Health Management & Information Systems, for the Project Implementation Unit of the Caribbean Digital Transformation Project, Ministry of Public Works, Public Utilities and Digital Economy.

The Technical Officer – Health Management and Information Systems will be responsible for providing technical assistance to and liaising with the Ministry of Health, Wellness and Social Services, Caribbean Digital Transformation Project-Project Implementation Unit (CARDTP-PIU), and the (HM&IS) developers in order to ensure efficient coordination of the implementation of the Health Management and Information System (HM&IS) within the Health Sector in Dominica. Additionally, the Technical Officer will plan and administer all activities related to telemedicine information systems design, security, and recovery in consultation with other information technology personnel; and perform other related duties.

The period of assignment will be one (1) year in the first instance.

• Ref No: DM-MPWDE-378409-CS-INDV
• Contract Title: Technical Officer, Health Management and Information Systems
• Credit No: IDA-66850-DM
• Project: Caribbean Digital Transformation Project - P171528
• Employer: Ministry of Public Works and the Digital Economy

Component 1: Digital Enabling Environment

This component will support the development of a positive enabling environment for Dominica’s digital economy that drives competition, investment and innovation while promoting trust and security of online transactions. It will focus on legal, regulatory and institutional reforms to support modernization of the telecommunications and digital financial services sectors while mitigating growing risks of a digital economy including cybersecurity and data protection and privacy.

• Telecommunications: Legal and Regulatory Environment, Institutions and Capacity Support
• Digital Financial Services: Legal and Regulatory Environment, Institutions, and Capacity
• Cybersecurity, Data Protection and Privacy: Legal and Regulatory Environment, Institutions and Capacity Support

Component 2: Digital Government Infrastructure, Platforms and Services

This component will support public sector modernization, resilience, and delivery of digital public services to individuals and businesses. It will aim to ensure that Dominica has put in place the core infrastructure, platforms, institutions, and human capacity needed to efficiently and effectively manage internal government operations, and to build on these core enablers to make public services widely accessible online from anywhere within the country, region or across the globe. It will also prepare Dominica’s government for deeper interconnectivity and interoperability of data and information systems across borders to smooth administration of regional trade, immigration and other services. Finally, it will aim to ensure continuity of government operations and services, enable real-time data-driven decision making and ability to rapidly target and deliver payments and social services to citizens and businesses in the event of natural disasters.

• Development of Cross-Cutting Enablers of Digital Government Operations and Services
• Government Productivity Platforms and Citizen-Centric Digital Services

Component 3: Digital Skills and Technology Adoption

This component aims to better equip individuals and businesses in Dominica for the jobs and economy of the future and to spur innovation and productivity growth. It aims to create a pool of advanced digital talent to better position Dominica to attract investment by digital firms. It takes a comprehensive supply and demand side approach, supporting greater technology adoption and utilization of digitally enabled business models to drive demand for newly skilled employees and well as making connections with global employment opportunities through online working platforms.

• Workforce-Ready Digital Skills
• Technology Adoption

Component 4: Project Implementation Support

This component includes support to the Project Implementation Unit (PIU) for the implementation and management of national-level project activities, including for staffing of the PIU, capacity building and training initiatives as well as recruitment of a technical advisory and implementation support firm. Key technical functions to be supported can include but will not be limited to project manager, technical specialists, procurement specialists, financial management specialist, environmental and social specialists, monitoring and evaluation and communications.

Arrangements:

The Project will be implemented by the Project Implementation Unit (PIU) of the Ministry of Public Works, Public Utilities, and the Digital Economy (MPWPUDE). The PIU will be responsible for the overall implementation of the Project with emphasis on reporting and monitoring and evaluation, financial management, contracts management, safeguards oversight, and procurement.

The PIU will report directly to the Project Steering Committee for the lifetime of the project. It will be responsible for coordinating and managing all the technical aspects of the project, facilitating inter-ministerial coordination, and implementing digital initiatives across the various Ministries, Departments and Agencies (MDAs) of the GoCD. The PIU will support the development of key policies and regulations and inter-agency coordination to enable consensus-building together with other key agencies like the ICT Unit and the Digital Transformation Unit of the GoCD. Core technical responsibilities include adoption of digital technologies, effective coordination of departmental information system development and implementation. The Project Steering Committee will determine if technical committees are required for policy formulation and convene such committees as necessary (i.e., for Cybersecurity, Data Protection and Privacy, Service Delivery, ePayments, Digital Identity, Interoperability, etc.). The PIU, with guidance and support from the management firm, will also be responsible for promoting change management practices and stakeholder engagement, developing effective programs for digital Government skills development, knowledge exchange, and awareness-raising.

The consultant is expected to work with the PIU to ensure that Component 3 is executed in order to build capacity for the sustenance of the digital transformation agenda beyond the life of the Project.

Responsibility

Under the general guidance of the Project Manager - Caribbean Digital Transformation Project and in collaboration with the HM&IS Implementation Task Force, the incumbent is responsible for, but not necessarily limited to, the following duties:

• Serve as the CARDTP-PIU and the Ministry of Health, Wellness and Social Services’ Liaison during the development of the Health Management and Information System for the Health Sector;
• Provide strategic advice and leadership to the Ministry of Health, Wellness and Social Services related to information systems for health strategic and technical enablers to improve the efficiency and efficacy, and to improve the availability of quality data and information to support program and policy decision-making;
• Plan, promote, and coordinate the implementation of activities on priority issues pertaining to the gathering and dissemination of strategic information and knowledge relating to the HM&IS;
• Oversee the development of national strategies related to the strengthening of interconnected and interoperable national information systems for health, considering the information and communication technologies, existing resources, structures, mechanisms, and environment of the country;
• Reviewing and developing data models and database systems in consultation with the PAHO Team and the Information and Communication Technology Unit (ICTU);
• Assist the PIU Project Manager in Monitoring Tasks, Deliverables & Milestones during HM&IS implementation and coordinate with all team members, flag issues &

Experience and Qualifications

• A Bachelor’s Degree in Computer Science or Information Technology or a related field from a recognized institution.
• Overall 5+ years of professional experience out of which a minimum of three (3) years of specific experience working in a managerial role in the health sector.
• The incumbent should be highly skilled in the design, development, and validation of technological applications that consider standards for interoperability, among others.

Action Oriented

Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a result-oriented environment, and follows through on actions.

Communications - LEVEL 1

Communicates well, both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.

Critical Judgment - LEVEL 2

Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.

Customer Orientation - LEVEL 1

Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.

Interpersonal Skills - LEVEL 2

Effectively and productively engages with others and establishes trust, credibility, and confidence with others.

Teamwork - LEVEL 1

Encourages teamwork across the institution. Establishes and models the standard for teams and teamwork. Provides significant contributions when participating in internal and external work teams. Initiates and leads mutually beneficial productive interpersonal relationships based on trust, both within and outside of the institution.

Leadership - LEVEL 2

Ensures that others buy into the leader's mission, goals, agenda, climate, tone, and policy. Sets a good example by modeling behaviors that align with the vision, mission, and values of the institution. Ensures that team tasks are completed, can communicate easily within the unit and across the organization, is enthusiastic, committed to the team and provides feedback and coaching.

Technical/Functional Expertise - LEVEL 1

Demonstrates strong technical/functional proficiencies and knowledge in areas of expertise. Shows knowledge of organisational business and demonstrates proficiency in strategic and financial processes.

• Skilled in Advanced hardware & software troubleshooting
• Has a clear understanding of the Software Development Lifecycle
• Skilled in organizational activities
• Skilled in problem-solving
• Understands HM&IS Functionalities
• High proficiency in spoken and written English

Advanced writing, communication, and presentation skills in Microsoft PowerPoint Presentation, Microsoft Project would also be an asset.

Benefits and Others

The detailed Terms of Reference (TOR) for the assignment is attached to this Request for Expressions of Interest.

Contract Duration and Estimated Time Input

The assignment will be on a contractual basis for one (1) year in the first instance and may be subject to renewal based on satisfactory performance reviews

Reporting Requirements 

• The Technical Officer – Health Management and Information System will report to the Project Manager – CARDTP Project Implementation Unit.
• The Consultant will submit a report, at the end of each month, detailing the activities performed by the Consultant in the month to which it refers.

Facilities to be Provided By The Client

• Office space
• Basic amenities including telephone, computer
• Access to vehicle

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (Fifth Edition, September 2023) revised setting forth the World Bank’s policy on Conflict of Interest.

A Consultant will be selected in accordance with the Individual Consultant Selection Method set out in the Procurement Regulations.

Further information can be obtained at the address below during office hours 8:00 am to 5:00 pm on Mondays and 8:00 am to 4:00 pm on Tuesdays to Fridays.

Expressions of interest must be delivered in a written form (in person, by mail, or by e-mail) on or before October 31, 2023, to the address below:

Attention: Dr. Jermaine Jewel Jean-Pierre
Project Manager,
Caribbean Digital Transformation Project (CARDTP),
19-21 King George V Street,
2^st Floor First domestic Building,
Roseau,
Dominica  
Email: jeanpierrej@dominica.gov.dm cc: dtpuprocurement@dominica.gov.dm