Job Description
Join the Secret Bay team as a Villa Services Team Lead. This pivotal role involves managing villa services, ensuring quality standards, and delivering unparalleled guest experiences. Ideal candidates are detail-oriented leaders eager to contribute to one of the world’s most celebrated luxury resorts.
Responsibility
- Supervise villa services staff to ensure high-quality guest experiences
- Coordinate housekeeping, maintenance, and guest requests
- Conduct inspections to ensure villas meet cleanliness and readiness standards
- Train and mentor villa services team members
- Address guest concerns and ensure prompt resolution
- Monitor inventory of villa supplies and amenities
- Collaborate with other departments to enhance guest stays
- Report maintenance issues and follow up on repairs
Experience and Qualifications
- Strong leadership and problem-solving abilities
- Excellent communication and interpersonal skills
- Attention to detail and commitment to quality standards
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of housekeeping and maintenance protocols
- Familiarity with hospitality software is an asset
- Flexibility to work varied shifts, including weekends and holidays
Benefits and Others
Submit your cover letter and resume including the names of two (2) past employment references to: careers@gems.dm. Specify in the subject line "Application for: Villa Services Team Lead"
Job Skills
- Attention to Detail
- Conscientious
- Customer Focused
- Flexible Work Schedule
- High Work Standards
- Hospitality Experience
- Interpersonal Relations
- Leadership
- Multitasker
- Problem Solving
- Team Coordination
- Well-organized
- Written/Oral Communication
AboutCompany
Secret Bay- Phone: +1(767) 445-4444
- eMail: info@secretbay.dm
- URL: https://www.secretbay.dm/
- Address: Ross Blvd, Portsmouth, Dominica
Spectacularly sited on a clifftop promontory where the rainforest meets the sea on Dominica, the “Nature Island” of the Caribbean, Secret Bay is among the leading boutique resorts in the world and an acclaimed Relais & Châteaux property. The secluded six-star, all-villa resort consists of elegantly appointed, residential-style villas, each with a private plunge pool and dedicated villa host, on-call concierge, chefs and guides, access to a secret beach and transformative experiences curated specifically for each guest.
Conceptualised by celebrated architect Fruto Vivas, Secret Bay’s award-winning villas are world-renowned for their artful fusion of high design and local craftsmanship, forming open-air luxury residences amid nature’s lush embrace. As a Green Globe certified resort composed entirely of sustainably-sourced materials, Secret Bay exists in a beautiful equilibrium of responsibility to its environment and commitment to guest comfort.
Secret Bay’s luxurious resort amenities complete the most unrivaled island escape. Begin your day with a rejuvenating yoga class at the riverside Bwa Mang Wellness Pavilion, grab a paddleboard from the Zamann Watersports Hut for a day of fun on the water, find peace at the treetop Gommier Spa, delight in hyperlocal cuisine at our open-air Zing Zing restaurant and cap your evening with cocktails on the cliff edge Vetiver Sunset Deck overlooking Secret Beach. This is, truly, paradise found.
Both within and beyond resort grounds await a host of perspective-shifting, life-altering experiences. Whether you choose to journey “within” alongside our seasoned healers, explore the living, breathing rainforest or rappel into the depths of the island on a waterfall canyoning adventure, guests are guaranteed to leave Dominica forever changed.