Business Account Manager

Job Description

Join Digicel as a Business Account Manager, where your mandate is to expertly manage and expand a dedicated customer portfolio. You'll be accountable for preserving revenue streams, adeptly handling customer escalations, and proactively driving revenue enhancement. Meeting ambitious sales targets is a fundamental measure of achievement in this role.

Responsibility

The Business Account Manager will be responsible for managing a set group of customers from an assigned segment of our customer base. In addition to account management, the core objective to this role is to maintain all revenues within the base, manage all issues and escalations from customers, and identify opportunities to grow revenue within the account base. This is a target-based role, so the achievement of the target is essential.

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits and meet their monthly sales quota from their assigned customers.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track monthly sales performance, account-based activity and sales pipeline.
• To develop and maintain a deep understanding of the full Digicel portfolio of both GSM and ICT solutions.
• To maintain a high level of awareness of both local and market trends that could support new business development.

Experience and Qualifications

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field.
• Proven experience in sales or account management, preferably within the ICT sector.
• Strong understanding of ICT solutions and their application within varying business settings.
• Excellent communication and interpersonal skills, with the ability to engage effectively with business persons at all levels.
• Knowledge of business procurement processes and regulations.
• Strategic thinker with a proven track record of achieving sales targets and driving growth.
• Ability to work independently and navigate complex sales cycles.
• Willingness to travel as needed to meet with clients and attend industry events.

Functional skills and abilities:

• Highly motivated, charismatic, confident
• ICT subject matter expert
• Good communication skills, both oral & in writing
• Excellent interpersonal skills
• Good negotiation skills
• Good Planning and Organizational Skills
• Excellent networking skills
• The ability to persuade and influence others at all levels
• Sound business acumen and high integrity

Benefits and Others

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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