Hospitality & Wellness Trainer(s)

Job Description

Discover Dominica Authority (DDA) is currently seeking a proficient and experienced firm or consortium of individuals to facilitate training sessions in the following fields:

• Digital Marketing - digital marketing, social marketing social media marketing, search engine optimization (SEO), content marketing, email marketing, and analytics
• Financial Management - budgeting, financial analysis, risk management, and strategic financial planning
• Sales and Marketing
• Business Continuity- risk assessment, crisis management, and the implementation of resilient business strategies
• Supply Chain and Logistics
• Product Development
• Risk and Safety Management
• Customer Service - communication, problem-solving, empathy, and conflict resolution
• Front Desk Operations - customer service excellence at the front desk, reservation and booking systems proficiency, check-in, and check-out procedures, Handling guest inquiries and complaints, Effective communication and interpersonal skills for front desk staff, Emergency response and crisis management
• Housekeeping- essential aspects of housekeeping, including cleaning techniques, safety protocols, and customer service in the context of hospitality or facility management

This training series will form part of the ongoing Organization of American State (OAS) tourism Sector Skills Enhancement Project. The overarching objective of the project is to strengthen at least 50 MSME's from the accommodation and wellness sectors by increasing online visibility and building capacity.

This training series will form part of the ongoing Organization of American State (OAS) tourism Sector Skills Enhancement Project. The overarching objective of the project is to strengthen at least 50 MSME's from the accommodation and wellness sectors by increasing online visibility and building capacity.

Responsibility

The selected firm will be responsible for designing and delivering training programs tailored to the specific needs of 50 health and wellness and accommodation service providers.

The proposed training sessions should cover fundamental and advanced concepts in each respective area, with a focus on practical applications and industry best practices.

Key Deliverables

• Develop and deliver training modules for each specified topic area
• Provide hands-on exercises, case studies, and practical scenarios to reinforce learning
• Conduct assessments to measure participants' understanding and progress
• Offer guidance on implementing strategies within the context of each domain
• Address specific questions and challenges faced by participants in each area

Experience and Qualifications

• Proven experience as a training facilitator across diverse business areas
• In-depth knowledge of the latest trends, tools, and best practices in each specified area
• Strong presentation and communication skills
• Ability to tailor training content to different skill levels within the group
• Relevant certifications and a track record of successful training engagements

Benefits and Others

DDA has reserved a budget of USD20,000.00 to cover facilitation fees, development of training program and participant handbooks/manuals. No variation from this budget figure will be allowed without specific written approval from the DDA.

Proposal Submission

Interested firms or consortiums are invited to submit a comprehensive proposal that includes the following:

• Overview of relevant experience and qualifications
• Detailed outline of the proposed training program, including topics covered and methodologies
• Proposed timeline and schedule for the training sessions
• Cost breakdown, including fees and any additional expenses

Proposal Deadline

Please submit your proposal to Odile Jno Baptiste, Product Promotions Manager at ajnobaptiste@dominica.dm. We encourage you to include references or samples of previous training materials you have developed.

Interested applicants are requested to submit a proposal based on the aforementioned to the contact below no later than the close of business on Tuesday, April 30, 2024.

Odile Jno Baptiste
Product Promotions Manager
Discover Dominica Authority
5 – 7 Great Marlborough Street, Roseau
Dominica
Email: ajnobaptiste@dominica.dm