Job Description
Become a Reservations Assistant at Secret Bay, where your role will involve managing guest bookings with precision and professionalism. We seek individuals with strong organizational skills and a commitment to providing exceptional service. Join our team and contribute to our renowned guest experience.
Responsibility
- Manage and process guest bookings and reservations
- Maintain accurate records of bookings and payments
- Communicate with guests regarding booking inquiries and confirmations
- Coordinate with other departments to ensure guest requirements are met
- Handle cancellations, amendments, and special requests efficiently
- Provide exceptional customer service to all guests
Experience and Qualifications
- At least 1 years of experience in a similar role
- Proficiency in reservation systems and software
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and commitment to customer satisfaction
Benefits and Others
Submit your cover letter and resume including the names of two (2) past employment references to: careers@gems.dm. Specify in the subject line "Application for: Reservations Assistant"
Job Skills
- Customer Focused
- Detail Oriented
- Effective Communication
- Interpersonal Relations
- Multitasker
- Organizational Capabilities
- Professional Phone Etiquette
- Reservations Software
AboutCompany
Secret Bay- Phone: +1(767) 445-4444
- eMail: info@secretbay.dm
- URL: https://www.secretbay.dm/
- Address: Ross Blvd, Portsmouth, Dominica
Spectacularly sited on a clifftop promontory where the rainforest meets the sea on Dominica, the “Nature Island” of the Caribbean, Secret Bay is among the leading boutique resorts in the world and an acclaimed Relais & Châteaux property. The secluded six-star, all-villa resort consists of elegantly appointed, residential-style villas, each with a private plunge pool and dedicated villa host, on-call concierge, chefs and guides, access to a secret beach and transformative experiences curated specifically for each guest.
Conceptualised by celebrated architect Fruto Vivas, Secret Bay’s award-winning villas are world-renowned for their artful fusion of high design and local craftsmanship, forming open-air luxury residences amid nature’s lush embrace. As a Green Globe certified resort composed entirely of sustainably-sourced materials, Secret Bay exists in a beautiful equilibrium of responsibility to its environment and commitment to guest comfort.
Secret Bay’s luxurious resort amenities complete the most unrivaled island escape. Begin your day with a rejuvenating yoga class at the riverside Bwa Mang Wellness Pavilion, grab a paddleboard from the Zamann Watersports Hut for a day of fun on the water, find peace at the treetop Gommier Spa, delight in hyperlocal cuisine at our open-air Zing Zing restaurant and cap your evening with cocktails on the cliff edge Vetiver Sunset Deck overlooking Secret Beach. This is, truly, paradise found.
Both within and beyond resort grounds await a host of perspective-shifting, life-altering experiences. Whether you choose to journey “within” alongside our seasoned healers, explore the living, breathing rainforest or rappel into the depths of the island on a waterfall canyoning adventure, guests are guaranteed to leave Dominica forever changed.