Retail Store Supervisor

Job Description

Join FLOW as a Retail Store Supervisor, where you will inspire and mentor a team of in-store employees. Focus on optimizing store productivity and creating seamless systems and processes. This role is perfect for leaders passionate about excellence in retail and team development.

Responsibility

• Being a customer-centric role model by coaching and supporting your team to always deliver an outstanding customer experience
• Ensuring your team takes accountability for resolving customers’ challenges through effective fault resolution
• Ensuring the team is sufficiently educated on CWC’s processes and policies
• Coaching your team to deliver the best advice for a customer’s changing needs – ensuring they are always up to date with CWC’s latest products and services
• Improving store and team performance by effectively using the comments and information received through customer feedback
• Understanding how dynamic competitive markets work and use strategies to remain dominant
• Ensuring the store is sufficiently resourced to attend to the demands of customers at different times of the day
• Implementing and monitoring tactical plans with the team to meet and exceed store targets
• Setting and agreeing targets with your team
• Ensuring weekly training is conducted with your team to prepare them for new product launches and service highlights. For non-flagship stores, you will be required to deliver these training sessions yourself.
• Coaching your team through the CWC Sales Cycle to close more sales successfully
• Helping the team close challenging sales
• Ensuring the store is sufficiently stocked with products to sell
• Conducting regular forecasting to determine required stock levels at the store
• Analysing and monitoring sales progress of different lines, devices and products sold
• Planning in store promotions to increase sales of slow-moving stock
• Observing and sharing competitor activity with the Consumer Sales Manager
• Communicating the Retail strategy to the team and demonstrating the impact sales and service performance has on this strategy
• Achieving compliance standards and satisfying all audit requirements.
• Observing and engaging your team to find ways to continuously improve processes
• Ensuring all company policies and procedures are followed by your team
• Working with your team to make sure the store maintains the visual merchandising guidelines, is in line with the latest promotions guide and that product displays are working properly
• Carrying out random spot checks to ensure store standards are met
• Consistently achieving daily administrative requirements for cash and inventory handling
• Using a balanced approach to customer, financials, people and process
• Proactively coaching and supporting your team to give them the best opportunity to succeed in store and with their career at CWC
• Reviewing and improving your team’s performance through monthly 1-2-1’s, and annual and half yearly performance reviews.
• Recognizing and managing performance levels within your team appropriately and effectively.
• Holding weekly team meetings/daily briefings to generate ideas.
• Implementing reward and recognition activities
• Creating an environment where feedback is encouraged and used for growth and development.
• Demonstrating financial achievements with sales activities
• Supporting the Store team and CWC Regional Team by exceeding store targets and objectives
• Producing monthly KPI’sfor store performance
• Generating and communicating ideas to increase sales, promotions and improve customer satisfaction
• Contributing towards any Regional or Country Activities if asked
• Supporting any Retail trials or initiatives
• Regularly providing feedback on success and challenges to the Consumer Sales Manager
• Participating in regional and local team meetings and calls when requested
• Building effective relationships with the Marketing Team, and ensuring constant communication exists both ways in order to evaluate and improve the business at all times.

Experience and Qualifications

• Post-Secondary or equivalent qualifications
• Previous retail management success is essential
• A proven track record of delivering results quickly
• Proficient in Excel, Word, and PowerPoint
• Successfully managed a team for more than 3 years
• Can empathize with customers and is customer-centric
• Use initiative
• Critical thinker
• Lead your team by example - motivating, developing and influencing them to deliver
• Is a role model for customer centricity, ensuring the team follows suit. Puts the customer at heart of every decision made.
• Always tries to improve and challenges when things are not simple and quick, then shares findings with others.
• Coaches and inspires the team to be the best and is open and honest with the team
• Communicates in a clear and simple way, listen and respect everyone’s opinions – however diverse.
• Sets clear and challenging targets, monitors progress and takes action necessary – celebrates success
• Can plan and organize to move quickly.
• Can work cross-functionally to resolve issues quickly.
• Comes up with great ideas
• A natural interest in the market and new technology
• Proven ability to train and coach other team members
• Love and live the CWC brand
• Passion for CWC’s products and services
• Enjoys working with a team
• Great communication skills
• Respects your team and always deliver what you promise
• Always trying to make things better for yourself and your team
• Driven to always win

Benefits and Others

• Send your applications to: dom-residential-sales@cwc.com
• Or deliver them to the Flow Roseau Office.
• Deadline: July 5th, 2024