Tourism Sector Trains Personnel; As Health Ministry Works On Limiting Climate Change

Barbara 23rd September, 2019

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The Discover Dominica Authority organized a training workshop on quality service for members of the tourism industry. The training was divided into four aspects and targeted at tour guides, craft and souvenir vendors, taxi service providers, immigration officers, custom officers, forestry and park wardens, and Dominica Air and Seaport Authority security.

Customer service professional, Yvonne Armour, and Sharon Banfield of the Bovell of the Caribbean Tourism Organization facilitated the training programme.

Armour said delivering quality customer service is crucial in the tourism and hospital industry, adding this is very pertinent considering Dominica’s drive to become the first climate-resilient country in the world. She said particular attention was given to tour guides and vendors because customers come across them first.

“They do not meet with our ministers, Colin Piper or our Prime Minister. We recognized the importance of their roles and how they can be much better at it,” Armour disclosed.

Seventy-eight more trainees were given certificates of participation after the initial training event.

Meanwhile, the Ministry of Health has developed a proposal to limit the effects of global warming on people. A stakeholders conference held to chart a way forward on this issue and the permanent secretary in the ministry of health, Leticia Lestrade-Wyke, said their will be better health service delivery if the risks associated with climate change are lessened.

Lestrade-Wyke said the Pan-American Health Organization will develop and implement the national plan for the proposal in no time.

“We are also developing a health and climate country profile which is a snapshot of up-to-date easily accessible policy information about the current and future impacts of climate change on human health in Dominica,” she explained. “This profile will be available on the World Health Organisation’s website and will provide readers with an overview of the current climate hazards and the activities being undertaken to lesson the impact of climate change on health in Dominica.”

Lestrade-Wyke said the ministry of health will work with PAHO to submit proposals for grant funding so that the implementation of the programmes is executed speedily.